Fulfillment & Response Management Facility
In our Fulfillment and Policy administration division we offer policy documentation in email PDF format. This results in a cost saving on postage, mail room, laser printing and stationery costs. This division handles:
- Inbound response management
- Fulfillment Services
Computer Facilities also provides comprehensive insurance policy administration for one of South Africa’s big four banks.
Policy Administration for the Insurance Industry
This outsourced service allows clients to focus on their core business while the administrative functions are handled by professionally trained call centre operators. The scope of this service includes:
- Taking on new policy holders
- Administering policy amendments
- Managing all communications with the policy holder on behalf of the insurer
- Collecting premiums on behalf of the insurer by debit order or credit card
- Administering unpaid premiums
- Daily, weekly and monthly management reporting
- Managing upgrade and cross-sell programs
- Mailed responses
- Bulk inbound faxes
- Inbound telephone responses
- E-mails and controlled responses via Internet Website
- Update response details against mailed database
- Printing / e-mailing of fulfilment documents such as welcome letters and policy schedules
- Daily controls and management reports
- Daily statistics – sales to lead ratios
This entire service is driven by our in-house developed package called POLADMIN, coupled with Microsoft’s Reporting Services
CRM - Database Management and Control Facility
Computer Facilities offers custom-built solutions for clients complimented by our Response Management Facility.
For further enquires contact us
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+27 11 577 2600 /