Call Centre/Telemarketing
Computer Facilities specialises in a range of contact centre solutions and outsourced business processing services. Our call centre is a paperless environment and utilises automatic dialing and VOIP technology and currently has capacity for up to 125 professionally trained operators.
- All our agents are accredited and criminal checks are carried out
- Strict adherence to campaign brief and scripting is followed
- Automatic Dialling and VOIP Technology
- Fully Automated Process
- All calls are recorded – full tracking facility
- Valid8 – is used in the Call Centre, ensuring clean application / sales submission
- Additional benefit to our Call Centre clients is the on screen facilities we provide to the agents which assist them in their telemarketing:
- Scripting and product information
- Frequently asked Questions and Objections
- Front End / application screen
- Immediate error alerts
The contact centre boasts a number of blue chip clients in the financial services, insurance and retail sectors.
Contact Centre services:
- Outbound telemarketing
- Call Centre Agent Training & Development
Reporting:
- Specialised custom designed reporting is developed to suit our clients’ needs
- Reporting is available in real time via web access – password and security controlled
For further enquires contact us
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+27 11 577 2600 /